RETURNS AND EXCHANGES
*BEFORE RETURNING ANY PRODUCT, CONTACT US AT askcreatedbyro@gmail.com.
*Selected items ordered on createdbyro.com can be returned for a store credit or exchanged within 21 days of purchase date.
RETURNS
To be eligible for a return, your item must be unused, unwashed, unworn and in the same condition you received it. The product purchased must be in the original packaging with all original garment tags still attached. Also, the return must be made within 21 days of receiving your order. Unfortunately, we cannot accept returns on sale items or gift cards.
ON DEMAND
Specific products are created under our On-Demand printing process. Once the order is placed, the product will be produced especially for you. Depending on your location, this may cause for the shipping process to be slightly extended by a couple of business days. Thank you for your patience and support of Created by Ro. We are thoroughly working hard to ensure your satisfaction with our products
SIZE EXCHANGES
Ordered the wrong size? Accidents can happen, so we’re glad to offer you one size exchange of the same product.
To be eligible for a size exchange, contact us at askcreatedbyro@gmail.com within 7 days of receiving the ordered product. Please include the correct size you will need, the name on the order, order number and the verified shipping address.
While we are happy to exchange the same ordered product size, no refunds are given for incorrect size choices. The customer will be responsible for the return of the product as well as any shipping costs.
DAMAGED OR DEFECTIVE ITEM
If you have received a damaged, defective or misprinted product please contact us askcreatedbyro@gmail.com. Our team will look into this issue as soon as possible. Please share a detailed description of the problem, the name used for the order, the order number, the verified shipping address and add 2-3 quality photos where we can see the issue. A new product will soon be reshipped to you once we receive the damaged product. If the identical product is not available upon return, a different item may be eligible for an exchange.
RECEIVED THE WRONG PRODUCT
We apologize for the mix-up and want to ensure you get the right item as quickly as possible. Send us an email at askcreatedbyro@gmail.com to notify us of the error. Include the name used for the order, the order number, a description of the original product that was ordered and the verified shipping address. Please add 2-3 quality photos that shows the wrong product you received. All inaccurate orders sent out will be corrected.
LOST PACKAGE
For packages lost in transit, all claims must be submitted no later than 21 days after the delivery date. Please contact us at askcreatedbyro@gmail.com and include the name attached to the lost order, order number the verified shipping address and tracking information.
CANCELLATIONS
To cancel an order, you must contact us within 12 hours of when the order was placed at askcreatedbyro@gmail.com. After the 12 hour period, we will do our best to cancel any change of heart orders. Once production begins, we can no longer cancel the order and the product will be shipped to the customer as originally requested.
SHIPPING LABELS
Free return shipping labels are not included with returns due to change of heart of design, color, etc. Also, please make sure to utilize the sizing chart to enable correct sizing before submitting your order.